Terms & Conditions

*Website:* twfoam.co.uk
*Last Updated:* 13 October 2026

Welcome to TW Foam.

Please read these Terms & Conditions carefully before using our website or purchasing products from us.

By accessing our website, you agree to the terms governing its use. When purchasing products from TW Foam, you agree to the applicable terms of sale, subject to your statutory consumer rights.

These Terms & Conditions should be read alongside our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.

*Important:* Customers are responsible for checking product dimensions and ensuring purchased items can safely fit through doorways, staircases, hallways, and other access points at their delivery address.

Product dimensions and specifications are provided within individual product listings.

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1. About TW Foam

TW Foam is operated by *TW Foam LLC*, a business offering mattresses, beds, and related bedroom products through its online store.

*Business Information*

TW Foam LLC
9822 Wallace Ct
Highlands Ranch, CO 80126
United States

*Telephone:* +1-720-456-5404
*Email:* support@twfoam.co.uk
*Website:* twfoam.co.uk

Throughout these Terms & Conditions:

– *”We”, “Us”, and “Our”* refer to TW Foam LLC, trading as TW Foam.
– *”You” and “Your”* refer to the customer or website visitor.
– *”Website”* refers to twfoam.co.uk.
– *”Goods” or “Products”* refer to items available for purchase through our website.
– *”Order”* refers to a request to purchase products from TW Foam.
– *”Contract”* refers to the legally binding agreement between TW Foam LLC and the customer following acceptance of an order.

2. Website Use

All content published on the TW Foam website, including text, graphics, logos, photographs, product descriptions, and website design, is owned by TW Foam LLC or used with permission from the relevant rights holders.

You may browse, download, or print individual pages for personal, non-commercial use.

Without prior written permission, you must not:

– Reproduce or distribute website content for commercial purposes.
– Copy or modify website materials.
– Use website content in a misleading or unlawful manner.
– Attempt to interfere with the website’s functionality or security.
– Use automated systems to extract website information without authorisation.

We reserve the right to restrict access to our website where necessary to protect its security and functionality.

3. Product Information

We make reasonable efforts to ensure all product descriptions, specifications, images, and prices displayed on our website are accurate and up to date.

However, minor variations may occur due to manufacturing processes, product updates, and differences in screen displays.

3.1 Product Dimensions

All dimensions are provided as accurately as possible.

Mattresses, bed frames, divan bases, and other products may vary slightly from their stated dimensions due to normal manufacturing tolerances.

Customers should carefully check product dimensions before purchasing.

3.2 Product Images

Product photographs are provided for illustrative purposes.

Colours, fabrics, finishes, and product details may appear slightly different depending on your device’s display settings.

Accessories shown in photographs, including headboards, pillows, bedding, and decorative items, are not included unless specifically stated in the product description.

3.3 Mattress Sizes

Unless otherwise specified, mattress sizes follow standard UK sizing conventions.

Customers should confirm compatibility with their existing bed frames or bases before ordering.

3.4 Mattress Comfort

Mattress firmness and comfort ratings are provided as guidance only.

Individual comfort preferences may vary depending on body weight, sleeping position, and personal preference.

3.5 New Mattress Characteristics

New mattresses may require a settling-in period as materials adjust through normal use.

Some mattresses may initially have a temporary odour associated with new materials or packaging.

This should gradually reduce with appropriate ventilation.

Vacuum-packed or rolled mattresses may require several days to expand fully after unpacking.

Always follow the product-specific instructions provided.

4. Pricing and Payment

All prices displayed on twfoam.co.uk are in *British Pounds Sterling (£)*.

Where applicable, prices include Value Added Tax (VAT).

Delivery charges and any additional applicable fees will be clearly displayed during checkout before payment is completed.

4.1 Price Changes

We reserve the right to change product prices without prior notice.

Price changes will not affect orders that have already been accepted.

4.2 Pricing Errors

Although we take care to ensure prices are accurate, occasional errors may occur.

If an obvious pricing error is identified before your order has been accepted, we will contact you and provide the option to proceed at the correct price or cancel your order.

If your order has already been accepted, any correction will be handled in accordance with applicable consumer law.

4.3 Payment

Payment must be completed using one of the payment methods available at checkout.

Orders may be subject to standard payment verification and fraud prevention checks.

TW Foam LLC does not guarantee dispatch until payment has been successfully authorised.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Following checkout, you will receive an order acknowledgement by email.

An order acknowledgement confirms receipt of your order but does not necessarily mean your order has been accepted.

A contract is formed when we send confirmation that your order has been accepted or dispatched.

We reserve the right to decline an order before acceptance for legitimate reasons, including:

– Product unavailability.
– Payment authorisation failure.
– Suspected fraudulent activity.
– Incorrect product information or obvious pricing errors.
– Delivery restrictions that prevent us from fulfilling the order.

If payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.

6. Product Availability

We aim to maintain accurate product availability information.

However, availability may occasionally change due to stock shortages, manufacturing delays, or unexpected demand.

If an ordered product becomes unavailable, we will contact you as soon as reasonably possible.

Where appropriate, you may choose to:

1. Wait for the product to become available.
2. Select an alternative product.
3. Cancel the affected order and receive a refund.

We will not substitute products without your agreement.

7. Delivery

TW Foam aims to provide a reliable delivery service throughout eligible UK locations.

Delivery charges, timescales, and available services are explained in our separate Shipping & Delivery Policy.

7.1 Delivery Address

Orders will be delivered to the address provided during checkout.

Customers are responsible for ensuring delivery details are accurate and complete.

Please contact us immediately if you notice an error.

Once an order has been dispatched, address changes may not be possible.

7.2 Delivery Times

Delivery dates and estimated arrival times are provided in good faith.

Where available, customers may select a preferred delivery date.

We will make reasonable efforts to meet agreed delivery arrangements.

However, delivery times may occasionally be affected by circumstances outside our reasonable control.

Any delays will be handled in accordance with applicable UK consumer law.

7.3 Delivery Access

Customers must ensure that ordered products can be safely delivered to their property.

Please check:

– Doorway widths.
– Hallway dimensions.
– Staircase access.
– Lift availability and dimensions.
– Property access restrictions.
– Product dimensions.

Our delivery service generally includes delivery up to the second floor where safe stair access is available.

Deliveries above the second floor require a suitable working lift capable of accommodating the products.

Additional charges may apply where delivery cannot be completed because of undisclosed or unsuitable access arrangements.

7.4 Failed Deliveries

If delivery cannot be completed due to incorrect information, unavailable recipients, or unsuitable access, reasonable additional delivery charges may apply.

Any applicable charges will be communicated before further arrangements are made.

7.5 Responsibility for Goods

Responsibility for the goods normally transfers to you when you, or a person identified by you, takes physical possession of them.

Where TW Foam arranges delivery, we remain responsible for the goods during transit until delivery is completed in accordance with applicable consumer law.

8. Delivery Inspection and Missing Items

Customers are encouraged to inspect their orders upon delivery.

Where reasonably possible, please check for:

– Visible damage.
– Incorrect products.
– Missing components.
– Damaged packaging.

If you discover an issue, please contact TW Foam promptly at **support@twfoam.co.uk*.

We recommend reporting visible damage within 48 hours and missing components within 14 days, where possible.

Photographs may be requested to help investigate and resolve the issue.

These reporting periods are intended to assist with efficient customer service and do not limit your statutory rights.

Signing for delivery does not remove your legal rights if a product is subsequently found to be faulty, damaged, or incorrectly supplied.

9. Order Amendments and Cancellations

If you wish to change or cancel an order, please contact TW Foam as soon as possible.

*Email:* support@twfoam.co.uk
*Telephone:* +1-720-456-5404

We will attempt to accommodate requests made before dispatch.

However, once an order has been processed or dispatched, changes may not be possible.

Your statutory cancellation rights remain unaffected.

10. Consumer Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, eligible consumers purchasing goods online generally have the right to cancel their order within *14 calendar days of receiving the goods*, without providing a reason.

The cancellation period generally begins the day after you, or a person nominated by you, receives the goods.

For orders delivered in separate instalments, the cancellation period generally begins after receipt of the final item.

10.1 How to Cancel

To exercise your cancellation rights, you must notify TW Foam LLC of your decision to cancel within the applicable cancellation period.

You may contact us by:

*Email:* support@twfoam.co.uk

*Post:*

TW Foam LLC
9822 Wallace Ct
Highlands Ranch, CO 80126
United States

10.2 Returning Goods

Following cancellation, you must return the goods within 14 calendar days of notifying us.

Unless otherwise agreed or required by law, customers are responsible for the direct cost of returning goods when cancelling because they have changed their mind.

Any applicable return costs will be explained in our Returns & Refunds Policy.

*Please contact us before returning products so we can provide the appropriate return instructions and return address.*

10.3 Condition of Returned Goods

Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functionality.

You may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

Where possible, please return items in their original packaging to help prevent damage during transit.

10.4 Refunds

Where a statutory cancellation right applies, we will refund the amount required by law, including the cost of standard outbound delivery where applicable.

We may withhold a refund until the goods have been returned or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be processed within the applicable statutory timeframe, generally within 14 days of receiving the returned goods or satisfactory evidence of their return.

Refunds will normally be issued using the original payment method unless otherwise agreed.

11. Mattresses, Bedding and Hygiene Products

Certain sealed products may be subject to specific cancellation restrictions for health protection or hygiene reasons where the applicable legal requirements are met.

Any such restrictions will be clearly explained where relevant.

Opening packaging does not automatically remove all cancellation rights.

Customers retain their statutory rights where products are faulty, not as described, or otherwise fail to meet legal requirements.

For more information, please refer to our Returns & Refunds Policy.

12. Faulty or Damaged Products

TW Foam LLC is committed to supplying products that meet applicable UK consumer standards.

Under the *Consumer Rights Act 2015*, goods must be:

– Of satisfactory quality.
– Fit for their intended purpose.
– As described.

If a product does not meet these requirements, you may be entitled to a repair, replacement, refund, or other appropriate remedy.

12.1 Faults Reported Within 30 Days

Where the statutory short-term right to reject applies, consumers generally have 30 days to reject faulty goods and request a refund.

12.2 Faults Reported After 30 Days

After the initial 30-day period, we will generally have an opportunity to repair or replace faulty goods before a refund or price reduction becomes available, subject to your statutory rights.

12.3 Faults Reported Within Six Months

For qualifying faults identified within the first six months, the law generally presumes that the fault existed at delivery unless the retailer can demonstrate otherwise or the presumption is incompatible with the nature of the goods or fault.

12.4 Faults Reported After Six Months

For faults reported after six months, customers may need to demonstrate that the issue existed at the time of delivery.

12.5 Reporting a Fault

If you believe your product is faulty, please contact us at:

support@twfoam.co.uk

Please include:

– Your order number.
– A description of the problem.
– Photographs or other relevant information, where available.

We may request further information or arrange an inspection where reasonably necessary.

Nothing in these Terms & Conditions limits your rights under the Consumer Rights Act 2015.

13. Product Warranties

Where a product is supplied with a manufacturer’s warranty or an additional TW Foam guarantee, the applicable warranty details will be provided with the product or stated in its description.

Warranty coverage, duration, and exclusions may vary between products.

A warranty may exclude damage resulting from misuse, accidental damage, or failure to follow reasonable care instructions.

Any manufacturer’s warranty or additional commercial guarantee is separate from, and does not replace, your statutory consumer rights.

14. Assembly and Installation

Some products may require assembly following delivery.

Customers should follow the instructions supplied with their products.

We recommend inspecting all components before beginning assembly.

TW Foam LLC cannot accept responsibility for damage caused solely by incorrect assembly, misuse, or unauthorised modifications carried out by customers or independent third parties.

However, this does not exclude liability where damage results from defective goods, inadequate instructions, or another matter for which TW Foam LLC is legally responsible.

We recommend waiting until your order has arrived and been inspected before arranging independent installation services.

15. Product Care and Maintenance

Customers should follow any product-specific care and maintenance instructions provided.

Failure to follow reasonable care instructions may affect the lifespan or performance of a product.

Examples include:

– Using an unsuitable bed base.
– Exceeding stated weight limits.
– Exposing products to excessive moisture.
– Using inappropriate cleaning products.
– Modifying products without suitable guidance.

Normal wear and tear is not generally considered a manufacturing defect.

However, this does not affect your statutory rights where goods fail to meet applicable legal standards.

16.Collection of Returned Products

Where TW Foam arranges collection of returned goods, customers must ensure the products are reasonably accessible and safe for handling.

For health and safety reasons, we may need to make alternative collection arrangements for items that are heavily soiled, wet, infested, or otherwise unsafe to handle.

Any collection restrictions will be applied reasonably and will not remove our legal obligations regarding faulty goods or statutory returns.

17. Website Accuracy and Availability

We make reasonable efforts to maintain an accurate, secure, and accessible website.

However, we cannot guarantee that the website will always operate without interruption or technical errors.

We may temporarily suspend access for maintenance, security updates, or technical improvements.

We are not responsible for issues arising solely from customers’ internet connections, devices, or unrelated third-party services.

Nothing in this section excludes liability that cannot legally be excluded.

18. Third-Party Websites

Our website may contain links to external websites for convenience or informational purposes.

These websites operate independently of TW Foam LLC.

We do not control their content, availability, or privacy practices.

We recommend reviewing the terms and privacy policies of external websites before providing personal information or making purchases.

19. Privacy and Data Protection

TW Foam LLC respects your privacy and is committed to handling personal information responsibly.

Personal information collected through our website will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

This includes, where applicable:

– UK General Data Protection Regulation (UK GDPR).
– Data Protection Act 2018.
– Privacy and Electronic Communications Regulations.

For further details, please refer to the Privacy Policy available on twfoam.co.uk.

For privacy-related enquiries, contact **support@twfoam.co.uk*.

20. Limitation of Liability

TW Foam LLC will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control, except where the law requires otherwise.

We are not responsible for losses arising solely from:

– Incorrect information supplied by customers.
– Customer misuse of products.
– Unauthorised product modifications.
– Improper assembly by independent third parties.
– Failure to check product dimensions or property access requirements.

However, nothing in these Terms & Conditions excludes or restricts our liability for:

– Death or personal injury caused by negligence.
– Fraud or fraudulent misrepresentation.
– Breach of statutory consumer rights.
– Any other liability that cannot legally be excluded or restricted.

Where we breach our contract, we remain responsible for losses that are a foreseeable consequence of that breach, subject to applicable law.

21. Events Outside Our Reasonable Control

Occasionally, events outside our reasonable control may affect our ability to fulfil an order.

These may include:

– Severe weather conditions.
– Transport disruption.
– Industrial action.
– Natural disasters.
– Significant supply chain disruption.
– Government restrictions.
– Other unexpected events beyond our reasonable control.

Where such circumstances arise, we will make reasonable efforts to minimise disruption and communicate significant delays.

Your statutory rights relating to delayed or undelivered goods remain unaffected.

22. Customer Communications

We may contact you using the email address or telephone number provided during checkout.

Customers are responsible for providing accurate contact information and notifying us of relevant changes.

Order confirmations, dispatch notifications, and other transactional communications may be sent electronically.

Marketing communications will be handled in accordance with applicable privacy and electronic marketing requirements

23. Changes to These Terms & Conditions

TW Foam LLC reserves the right to update these Terms & Conditions from time to time.

Any changes will be published on our website.

Updated terms will normally apply to orders placed after the changes take effect.

Changes will not retrospectively alter the terms of an existing contract without a lawful basis or the customer’s agreement where required.

We recommend reviewing this page periodically.

24. Complaints and Customer Support

We aim to provide a positive shopping experience and resolve customer concerns fairly.

If you are dissatisfied with a product or service, please contact:

*TW Foam LLC*
*Email:* support@twfoam.co.uk
*Telephone:* +1-720-456-5404

When contacting us, please include your order number and a clear explanation of the issue.

We will review your concerns and aim to provide a reasonable resolution as promptly as possible.

25. General Provisions

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

Section headings are provided for convenience and do not affect the interpretation of these terms.

No failure or delay by TW Foam LLC to exercise a legal right will automatically constitute a waiver of that right.

These Terms & Conditions, together with any applicable policies and information expressly incorporated into your order, form part of the agreement between TW Foam LLC and the customer.

Nothing in these terms affects rights or remedies available under applicable consumer law.

26.Statutory Consumer Rights

*Your statutory consumer rights are protected.*

Nothing in these Terms & Conditions is intended to exclude, restrict, or override rights provided under applicable UK consumer protection legislation.

This includes rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

27. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection law gives customers the right to bring proceedings in another jurisdiction.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and jurisdictional rights available to them.

28. Contact Information

For questions regarding these Terms & Conditions, orders, deliveries, returns, or product enquiries, please contact:

*TW Foam LLC*
9822 Wallace Ct
Highlands Ranch, CO 80126
United States