INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    Frequently asked questions

    How can I contact TW Foam?

    You can reach us via our contact form, email, or phone. Our support team is always ready to assist you with any queries.

    What are your customer service hours?

    Our team is available 24/7 to help with all enquiries, orders, and support requests.

    How long does it take to get a response?

    We aim to respond to all messages within 24 hours, and often much sooner during business hours.

    Can I get help choosing the right mattress?

    Yes, absolutely. Our team can guide you based on your sleep preferences, budget, and bed size.

    Do you offer delivery across the UK?

    Yes, we deliver across the UK. Delivery times may vary depending on your location.

    How can I track my order?

    Once your order is dispatched, you will receive tracking details via email so you can follow your delivery.

    What is your return policy?

    We offer a 30-day return policy. If you’re not satisfied, contact us and we’ll guide you through the return process.

    What should I do if my mattress arrives damaged?

    Please contact us immediately with photos of the issue, and we will arrange a replacement or solution as quickly as possible.

    Can I change or cancel my order?

    Yes, you can request changes or cancellations before your order is dispatched. Contact us as soon as possible.