At TW Foam, we aim to provide a reliable, convenient, and efficient delivery service to ensure your order arrives safely and on time.

Please review our shipping and delivery information below before placing your order.

1. Delivery Costs

We are pleased to offer FREE standard delivery on orders over £99 to eligible UK mainland addresses.

Our standard delivery charges are:

Orders over £99: FREE delivery

Orders under £99: £9.99 delivery charge

Selected Scottish postcodes: Additional delivery charges may apply.

Remote locations and offshore destinations: Additional charges and longer delivery times may apply.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

2. Delivery Times

We aim to dispatch and deliver orders as quickly as possible.

Orders placed before 11:00 AM on a working day may qualify for next working day delivery, depending on the product ordered, stock availability, and delivery postcode.

Next working day delivery is available to most eligible UK mainland postcodes.

Delivery times may be longer for:

Northern Ireland

Republic of Ireland

Selected Scottish postcodes

Scottish Highlands and Islands

Offshore islands

Remote or difficult-to-access locations

Please enter your delivery postcode at checkout to view available delivery options, estimated delivery times, and any additional charges.

Important: Delivery times are estimates and may be affected by courier availability, adverse weather, public holidays, or circumstances beyond our reasonable control.

3. Standard Delivery

At TW Foam, we understand the importance of receiving your order promptly.

We aim to deliver most eligible orders within the working week, subject to product availability and your delivery location.

Where available, customers may be able to select a preferred delivery date during checkout.

Orders are delivered using trusted delivery partners and professional furniture couriers.

For larger products, including mattresses and divan beds, a two-person delivery service may be provided, with delivery to your room of choice where access permits.

Delivery arrangements may vary depending on the size and type of product ordered.

4. Delivery Access Requirements

To ensure your delivery runs smoothly, please make sure there is suitable access to your property.

Our delivery service includes delivery up to the second floor, provided safe and suitable stair access is available.

For deliveries above the second floor, a suitable working lift must be available and large enough to accommodate the items ordered.

Please ensure:

Doorways, hallways, and staircases are wide enough for your items.

The delivery team has safe and unobstructed access.

Any required lifts are operational and suitable for the products being delivered.

You inform us of any potential access restrictions before your scheduled delivery.

If delivery cannot be completed due to restricted access, unsuitable stairways, unavailable lifts, or inaccurate delivery information, additional charges may apply for re-delivery or return.

We strongly recommend checking all access measurements before placing your order.

5. Weekend Deliveries

We understand that weekday deliveries are not always convenient.

Where available, we offer Saturday delivery for an additional £27.50, payable during checkout.

Saturday delivery is subject to postcode eligibility and courier availability.

Please note: We currently do not offer Sunday deliveries.

6. Orders Paid Through PayPal

If you choose to pay using PayPal, please ensure that your delivery address is correct before confirming your payment.

PayPal may automatically use the default delivery address saved to your PayPal account, which could override the address entered during checkout.

To avoid delivery issues, please review and confirm your preferred delivery address within PayPal before completing your purchase.

TW Foam cannot guarantee that delivery address changes can be made once an order has been processed or dispatched.

7. Order Amendments and Cancellations

If you need to amend or cancel an order, please contact TW Foam as soon as possible.

Once your order has been processed and you have received a dispatch confirmation, we may be unable to make changes to your order or delivery details.

If your order has already been dispatched, additional charges may apply for delivery changes or returns.

This does not affect your statutory consumer rights.

8. Damaged or Missing Items

We take care to ensure your order reaches you in excellent condition.

When your delivery arrives, we recommend inspecting the packaging and products for visible damage or missing items before signing for receipt, where reasonably possible.

If you notice any issues:

Inform the delivery driver and, where possible, record the damage or missing items on the delivery documentation.

Take clear photographs of any damaged products or packaging.

Contact TW Foam within 48 hours of delivery, where possible, with your order number and details of the issue.

Include photographs to help us investigate and resolve the matter efficiently.

We will review your report and work with you to arrange an appropriate resolution.

Please note: The 48-hour reporting period helps us investigate delivery issues promptly. It does not limit or remove your statutory rights if you discover damage or a fault after this period.

If your product requires assembly or installation, we recommend inspecting it before beginning.

Where possible, avoid assembling or installing visibly damaged items until you have contacted us for guidance.

9. Failed Deliveries

Please ensure that someone is available to accept your order on the scheduled delivery date.

A delivery may be considered unsuccessful if:

Nobody is available to receive the order.

The delivery address provided is incorrect or incomplete.

Access to the property is unsafe or unsuitable.

The products cannot be delivered due to undisclosed access restrictions.

The customer refuses delivery without a valid reason.

Where a delivery fails due to circumstances within the customer’s control, additional re-delivery or return charges may apply.

Any applicable charges will be communicated before further arrangements are made.

10. Delivery Delays

While we make every effort to meet estimated delivery dates, occasional delays may occur.

These may result from adverse weather, traffic disruption, courier delays, stock availability, or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will aim to keep you informed and provide an updated delivery estimate.

Your statutory rights regarding late or non-delivery remain unaffected.

11. Contact TW Foam

If you have any questions about shipping, delivery charges, order tracking, or delivery arrangements, please contact our customer service team through the contact page on our website.

TW Foam

Website: twfoam.co.uk

We are committed to making your shopping and delivery experience as straightforward and convenient as possible.

This shipping policy should be read alongside our Terms & Conditions and Returns & Refunds Policy. Nothing in this policy affects your statutory rights under applicable UK consumer law.